The basis on which Pyron Technology provides its products and services
Pyron Technology ("us", "we", or "our") operates the www.pyrontechnology.com website (the "Service"). This page informs you of our terms and conditions for delivering the products or services.
These terms set out the basis on which we shall provide you with products and services (the "Products" and/or "Services"), as may be varied from time to time in writing. These terms and conditions replace any previous terms and conditions provided to you by us. We note that from time to time we amend our terms and conditions so please refer to our website for the latest version.
Products shall mean: Any hardware or software items that are procured through our company, either in our capacity as a reseller or as a procurer, on behalf of the customer, of third-party equipment.
Services shall mean: software support, hardware support, training, installation, project management, consultancy services and process development services.
You confirm that the scope of our Services and description of the Products as detailed in our quotations/order confirmations and any other written communication (the "Scope") is sufficiently described. In the event of any conflict between these terms and conditions and the Scope, the terms of the Scope shall prevail.
These terms and conditions will be effective on the date of execution by you — i.e. placing a purchase order or acknowledging acceptance of a sales order document produced by us.
The price of the Products and Services shall be as per our quotations/order confirmations. All prices quoted are valid for 30 days (unless specified differently) after which time they may be altered by us. Our prices are exclusive of value-added tax (VAT), which you shall be additionally liable to pay to us, if applicable.
Our invoices are payable within the timeframe established therein, in the currency indicated on the invoice, by bank transfer in accordance with the details we shall provide. You will be liable for any bank charges so incurred. If you fail to make any payment on the due date then, without prejudice to any other right or remedy available to us, we shall be entitled to:
No advanced payment on invoiced Products or Services shall be refunded.
We shall deliver the Products or Services within the time frame described on the quotations/order confirmations. For Products to be delivered within the Republic of Serbia, delivery shall be deemed made upon collection by you at our premises or any other mutually agreed place within 7 days from the date we notify you (the "Delivery Date").
In case we become aware that we will not be able to meet the Delivery Date for any reason beyond our reasonable control, we shall notify you immediately in writing. In such a case, we may reschedule the Delivery Date without penalty by providing written notice. If on the Delivery Date you are not ready to receive the Products, the costs of storage shall be borne solely by you.
"Incoterms" means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date these terms and conditions are executed. Where Products are supplied for export from the Republic of Serbia, you shall be responsible for complying with any legislation or regulations governing the importation of the Products into the country of destination and for the payment of any duties thereon. Unless otherwise agreed in writing, the Products shall be delivered CIP.
The Products remain our property until full and final payment of the invoice. There is no refund or exchange permitted on invoiced Products.
We warrant that the Products supplied by us shall be free from manufacturing defects, defects of design, dimensions, materials, and workmanship (the "Manufacturing Defect"). Our liability under this warranty is limited to the replacement or repair of the defective Product or parts (at our sole discretion), free of charge. This warranty is valid for a period of 1 (one) year commencing from the Installation Date.
This warranty shall not be claimed for:
Should you not be ready to accept delivery on the Delivery Date, the Warranty Period shall start from the Delivery Date as opposed to the Installation Date. Warranty shall only be valid once full and final payment has been remitted. Warranty will be void if the customer unpacks and installs equipment or software prior to the visit of our certified engineers tasked to perform the installation services.
If any of these terms and conditions are determined to be invalid or unenforceable, such term shall be annulled but the remainder shall continue to be valid and enforceable.
We shall not be liable for delay or non-shipment of Products or non-performance of Services and for any losses, claims, demands, costs and expenses resulting from any circumstances beyond our reasonable control, including (without limitation) acts of God, war, strike, riots, civil commotion or non-availability of sailing (the "Force Majeure").
These terms and conditions cannot be varied or waived unless expressly agreed in writing and signed by both parties. Any notice to be given shall be sufficiently served if delivered personally, by post or by electronic communication (email).
In the event of a dispute, difference, controversy or claim of any nature whatsoever arising out of or in connection with the purchase of the Services or Products (the "Dispute"), the parties shall attempt to resolve such Dispute amicably within 30 days of the Dispute being notified. In the event the parties fail to resolve the Dispute amicably within 30 days, the Courts of the Republic of Serbia shall have sole jurisdiction. These terms and conditions shall be governed by the laws of the Republic of Serbia.
If you have any questions about these Terms and Conditions, please contact us at [email protected] or visit our contact page.
